Our tech support is an integral part of our inspection system - and almost as important as our software.
Our customers depend on us to specialize in computer technology so that they can concentrate on their area of expertise - inspections.
Since our revenues are directly dependent on our customer's efficient use our software, we can't just talk at an unhappy customer until he's willing to give up. We have to work with him until his problem is actually solved.
Unlike the availability of tech support services offered by most software companies, computer problems can't be conveniently scheduled during 9-5 business hours. Our customers are often out in the field during traditional business hours. It's usually in the evening or on a weekend that our customers run into problems and need our help.
We recognize that ultimately nothing else we do matters unless our customers can deliver their inspection reports to their customers. Our customers depend on us to do whatever it takes to accomplish that ultimate objective.